In today’s digital environment, customers expect an instant response from you that says “we’re here for you”. When they want information, they expect it to be accurate, up–to–date, and easily accessible. Essentially, they come to expect efficiency during support interactions.
As a result, businesses are becoming more cognizant of their self-service offerings. Companies have been constantly exploring how different interactions can be optimised in order to enhance customer support. But how do organisations leverage technologies to better support operations?
Zendesk, a global leader in a customer service software, developed a new eBook on how artificial intelligence can enhance self-service offerings for customer service. The report also explains ways AI can help fill in the gaps that exist in organisations.
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