In this era of digital transformation, there are organisations that have not just overcome the disruptions; they have excelled. Agility has defined these enterprise companies in many aspects of their operations and strategies.
They have taken advantage of all digital channels to engage with their customers. Moreover, they have been more proactive about extending their technologies to overcome competition against their peers. Still, there is always room for improvement.
Zendesk, a global leader in a customer service software, developed a new guide with best practices on how these enterprises can further improve how they engage with customers.
Are You Engaging Your Customers Effectively
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